I travelled Kingfisher Airlines recently from Bangalore to London Heathrow, and then onto Edinburgh by BMI. There were false promises made that my luggage had been checked in all the way to Edinburgh (from B’lore) by Kingfisher.
Later on, there was no trace of the luggage. The luggage handling company had no clue where my luggage was, BMI did not even have my luggage in their systems, Kingfisher claimed that they handed it over.
After me personally chasing and screaming at BMI and Kingfisher for two days, the luggage was found in Heathrow and delivered to me.
When I looked at the luggage tag, it said IT 1 from Blore to London (code for Kingfisher flight) and then IT 1 from London to Edinburgh. Great! There is no Kingfisher flight from Heathrow to Edinburgh. Obviously the luggage was sitting in London somewhere.
Is it IT integration or business integration! I am sure airlines code-sharing and partnering has been in existence in for ages. They business have not bothered to understand and train their employees to do this. (Is there enough business to do this? Kingfisher flight both ways had 15+ passengers in Economy in a 125+ seater).
Who is suffering here?
Has this got anything to do with recession?
Of course, when Kingfisher stops its meaningless flights and false customer promises, they can hide under Recession carpet.